JOB DESCRIPTIONS/MANUAL

JiLLy’s Stores are a team work environment. Below is a brief description of what one can expect to do as part of their job throughout their respective shift. There are many instances where an employee will be called upon to fill in the duties of another position when their respective position may be slow or irrelevant for that particular shift. For example, in the case of rain, the parking lot staff may be used to work in the arcade for that shift.

Retail Store Associate

The retail store associate is a position that consists of many duties and obligations as listed below. This is just an outline of the duties that will be performed. Details of each duty will be trained on the job. Retail sales associates are expected to provide courteous and quality service to all customers. A retail sales associate should be able to connect well with people. Specific education, as such, is not required in order to perform this job. However, periodic training will be provided in order to help the associate excel at work. Most retail store associates will be on their feet for majority of their shift. They are the front lines of our business and serve as the go to person for all customers for assistance.

  • Greet ALL customers and ascertain what each customer wants or needs.
  • Maintain knowledge of current sales and promotions, policies regarding payment andexchanges, and security practices.
  • Watch for and recognize security risks and thefts, and know how to prevent or handlethese situations.
  • Recommend, select, and help locate or obtain merchandise based on customer needsand desires.
  • Answer questions regarding the store and its merchandise.
  • Describe merchandise and explain use, operation, and care of merchandise tocustomers.
  • Properly Ticket, arrange and display merchandise to promote sales.
  • Place special orders or call other stores to find desired items.
  • Demonstrate use or operation of merchandise to customers.
  • Clean shelves, counters, tables and all areas of retail store as directed
  • Exchange merchandise for customers and accept returns as per store policy
  • Bag or package purchases with care
  • Help customers try on or fit merchandise.
  • Inventory stock and requisition new stock.
  • Must be able to lift up to 50lb.
  • Must be able to climb a 6ft ladder
  • Keep All merchandice with proper folding technique and organization

Food Preparer / Server

The food preparer is a position that consists of many duties and obligations as listed below. This is just an outline of the duties that will be performed. Details of each duty will be trained
on the job. The concession worker will have direct contact and interaction with customers when receiving orders. They work as a team to perform all of the duties below so that the business functions as an efficient assembly line. Concession employees have to maintain a clean and safe work station that passes local health inspections and sanitize all equipment and surfaces that come in contact with food. Food service employees are expected to handle customers, food products, and equipment with utmost respect and care.

  • Greet ALL customers and ascertain what each customer wants or needs.
  • Preparing of fresh and frozen food products
  • Daily heavy and light cleaning and sterilization of food surfaces and equipment
  • Keep vessels containing cups, napkins, condiments and straws continually stocked and full at both the front and back of the house.
  • Learning proper cooking / preparation techniques and recipes for menu items.
  • Receiving and stocking of deliveries and products
  • Must be able to lift up to 50lb box.
  • Must work in a team environment.

Maintenance Staff

Maintenance Staff is a position that consists of many duties and obligations as listed below. This is just an outline of the duties that will be performed. Details of each duty will be trained on the job. Maintenance staff are our associates who work throughout most of our stores. There is not much interaction with customers, however, they should be prepared for that likeliness. Also, the scope of the position varies from changing light bulbs to cleaning large spills.

  • Maintain a log of all duties within routine checklist
  • Changing of property light bulbs and fixtures
  • Keeps all store fixtures in good working order through out all stores
  • Cleaning and organization of back room areas and stock rooms in multiple stores
  • Employee bathroom maintenance
  • Front of the house stock running
  • Light and heavy cleaning duties
  • Must climb 12’ ladder
  • Must lift up to 75lbs box
  • Trash and cardboard removal from all stores

Warehouse / Inventory Control

The Inventory associate is a position that consists of many duties and obligations as listed below. This is just an outline of the duties that will be performed. Details of each duty will be trained on the job. Warehouse personnel are responsible for the day to day filling, restock, counting, receiving, and accountability of company inventory. They will maintain stock levels through out all stores of the company. There is not much interaction with customers, however, they should be prepared for that likeliness. Counting and ticketing merchandise. Warehouse personnel may also take on the role of store associate or Maintenance Staff from time to time.

  • Maintain proper levels of stock for all retail stores
  • Process, receive, and ticket all deliveries.
  • Keep order on Level 2, the hole, and check in counter
  • Prepare, package and ship all special orders and Web Orders
  • Complete organization of all company hangers, fixtures, and stock
  • Prepare inventory reports and order forms for reorders and fill ins
  • Transports all merchandise via shopping carts to all stores
  • Handles all store transfers and counts

Graphic Design / Custom Merchandise

The Customs Associate is a position that consists of many duties and obligations as listed below. This is just an outline of the duties that will be performed. Details of some duties will be trained on the job. Customs Associates will handle many areas of the company from designing signs and banners to store merchandising and set up. Proficiency of design software like Corel Draw, Photo Shop or Illustrator is a must. Creating marketing materials such as rack cards and coupons for both print and web. Customs associate will also spend a lot of time working with customers on both the sales floor and behind the counters. Customs Associate may also play the role of store sales associate.

  • Prepare graphic art for company marketing purposes
  • Prepare graphics and designs for customers special orders
  • Work with embroidery and cutter machines with full knowledge of JiLLy’s custom counters
  • Design, print and placing of all interior store signs and sale signs.
  • Create banners for website placement
  • Prepare art templates and folders for custom computers
  • Working knowledge of Photoshop, Corel Draw or Illustrator

Sales Clerks

The Sales Clerk is a position that consists of many duties and obligations as listed below. This is just an outline of the duties that will be performed. Details of each duty will be trained on the job. The sales clerk plays a vital role to our company as they are the area of direct contact with each purchasing customer. Fluent comprehension and speaking of the English language is a must. Sales clerks will handle a wide scope of responsibilities from cash register tenders to retail store associate.

  • Responsible to all monies in cash register
  • Process customer transactions
  • Full interaction with customer during check out process
  • Maintain organization and cleanliness of check out counter and areas surrounding
  • Keep all register related products fully stocked at all times
  • See duties of store associate.

Arcade Staff

The Arcade Associate is a position that consists of many duties and obligations as listed below. On the job training will be provided by management. This is just an outline of the duties that will be performed. The arcade staff will be responsible for keeping a change bank and giving change to customers. English language is a must.

  • Giving change to all customers and assisting with problems at video game.
  • Constant cleaning of all video equipment and common areas of property.
  • Garbage removal
  • Assist with staff at ice cream shop for clean ups and stock refills as needed.
  • Assist with bike rentals in parking lot
  • Light maintenance to video games and moving of equipment.
  • Assist with mechanic as needed

Parking Lot Staff (Must have valid License)

The parking lot staff is a position that consists of many duties and obligations as listed below. On the job training will be provided by management. This is just an outline of the duties that will be performed. This is a position that is outside. Employees must wear proper sunblock and sunglasses during the day time. Must have a valid drivers license.

  • Responsible for collecting payment for parking fees and maintaining a bank
  • Assist with bicycle rentals and locking of equipment
  • Move and retrieve customer vehicles as needed
  • Observe all vehicles entering and exiting parking lot
  • Assist arcade staff as needed with those duties
  • cleaning and light maintenance of the property and equipment
  • cleanliness and organization of shack and storage area

Store Manager / Shift Supervisor

The Store Manager / Shift Supervisor is responsible for the general well being of the JiLLy’s Brand, your assigned store, it’s employees and all JiLLy’s customers. This position consists of many duties and obligations as listed below. This is just an outline of the duties that will be performed. Prior management / supervisor experience or prior JiLLy’s work experience is preferred.

  • Responsible for working directly with other associates by assigning tasks and completing to do lists
  • Handle any customer complaints or inquiries
  • Report directly to Director of Operations on a daily basis
  • Responsible for overall shift duties and operations
  • Problem Solving
  • Ability to motivate staff
  • Be able to Assume the roll and tasks of any in store position listed above
  • Maintain a professional environment with associates and customers
  • Uphold the JiLLy’s Brand as a Family business